Login E-Banking / Customer portal


Fake e-mails purporting to come from your bank, other companies or official institutions are constantly circulating. Recipients are asked to update their personal data in e-banking or otherwise on a linked homepage. However, it is not your bank or the stated sender who is behind the e-mails, but cyber criminals.


  • Always ignore such e-mails.
  • Never follow links from e-mails or short messages that refer to your bank's e-banking. Always enter the address for your financial institution's e-banking manually in the address bar of your browser.
  • Only access the corresponding login function via the official websites and not via a search engine such as Google, Bing, etc.
  • Ensure a secure connection (lock symbol, correct name of the financial institution and correct domain name).
  • Never disclose your personal data if you have not carried out thorough checks beforehand

You have already entered your details

  • Inform us immediately and have the access data and cards involved blocked. You can also block your cards at any time in the Viseca One app or debiX+ app.
  • After giving advance notice by telephone, go to your local police station and report the offence.
Use of remote support only possible after contact with e-banking hotline.
E-Banking Hotline 0848 877 087 foreign countries +41 58 224 97 11 (Mo - Fr 7 - 21, Sa 8 - to midday)